Refund and Cancellations

Last Updated: April 20, 2023 At Diamond Plus, we value your satisfaction with our products and services. This Refund and Cancellation Policy outlines our procedures and guidelines regarding order cancellations, returns, and refunds. Order Cancellation We understand that circumstances may require you to cancel an order. Please review our cancellation policy below: Before Shipping Orders can be canceled at any time before they are shipped. To cancel an order, please contact our Customer Service team immediately via email at contact@diamond-plus.shop or call us at +91 9743234412. Please include your order number in your communication. After Shipping Once an order has been shipped, it cannot be canceled. In such cases, you may refuse the delivery or follow our return procedure after receiving the product. Returns We accept returns for most items within 15 days of delivery, subject to the following conditions: The product must be unused, unworn, and in its original condition. All original packaging, tags, certificates, and accessories must be included. Custom or personalized items cannot be returned unless they are defective. Special items like loose diamonds may have specific return policies that will be communicated at the time of purchase. Return Process Initiate a return by contacting our Customer Service team within 15 days of receiving your order. You will receive a Return Merchandise Authorization (RMA) number and instructions for returning the product. Ship the product back to us using a secure and trackable shipping method. We recommend insuring the shipment for the full value of the product. Include the RMA number and a copy of your invoice with the return package. Once we receive and inspect the returned product, we will process your refund accordingly. Return Shipping Costs Return shipping costs are the responsibility of the customer, except in cases where: The product delivered was incorrect. The product received was damaged or defective. The return is due to our error. Refunds Refunds will be processed based on the following guidelines: Refund Timeline Refund Type Processing Time Additional Information Credit/Debit Card Payments 7-10 business days After we receive and inspect the returned product Bank Transfers 5-7 business days Bank processing times may vary Digital Wallets 3-5 business days Includes services like PayTM, PhonePe, etc. Refund Amount The refund amount will include: The full purchase price of the returned product(s) Taxes paid on the purchase The refund amount will NOT include: Shipping charges (unless the return is due to our error) Gift wrapping or other additional services Any discounts or promotional offers applied to the original purchase Non-Refundable Items The following items are non-refundable: Custom or personalized jewelry pieces Items that have been worn, altered, or damaged after delivery Digital products or services Gift cards (unless required by law) Exchanges We offer exchanges for items of equal or higher value. If you wish to exchange your purchase for a different item: Contact our Customer Service team to arrange the exchange. Return the original product following our return procedure. If the exchange is for an item of higher value, you will need to pay the price difference. Shipping charges for exchanges will be applied unless the exchange is due to our error. Damaged or Defective Products If you receive a damaged or defective product: Contact us within 48 hours of receiving the product. Provide clear photographs showing the damage or defect. We will arrange for a replacement or a full refund, including all shipping costs. Contact Information If you have any questions about our Refund and Cancellation Policy, please contact us at: Diamond Plus GORAKPUR ROAD, ANANDNAGAR, OPPOSITE OVER BRIGDE, MAHARAJGANJ, UTTAR PRADESH, 273155 Phone: +91 9743234412 Email: contact@diamond-plus.shop Diamond Plus Your trusted partner for premium diamond services. Address: GORAKPUR ROAD, ANANDNAGAR, OPPOSITE OVER BRIGDE, MAHARAJGANJ, UTTAR PRADESH, 273155 Phone: +91 9743234412 Email: contact@diamond-plus.shop